Refunds and Returns Policy
Refund and returns policy FuXion is committed to guaranteeing the satisfaction of all its users’ purchases, which is why it will exchange the product or refund the amount paid if the customer is not satisfied with the product purchased; The exchange or return is governed by the guidelines of this document.
All exchange or return requests will be received and attended to by our Customer Service team through the WhatsApp chat at + 51 986 867 611. It should be noted that our policies do not affect the customer’s rights, established in the Defense Code. of the Consumer. Approved by Law No. 29571.
- To exchange the product and/or return the money, it is necessary to present:
1.1. Complete payment receipt (slip or invoice), that is, original and copies, copies do not apply when it is an electronic receipt.
1.2. Complete product with original packaging – sealed or closed as delivered, this requirement will not apply in the case of products with factory defects.
1.3. Information about the product in claim (Lot, Production Date, Expiration Date).
1.4. Order Attention Sheet (Document containing the quantity of products served and related weight).
1.5. Photos of the product in claim.
- Exchange of products or refund of money will not be accepted for the following reasons:
2.1. Product expiration.
2.2. When the customer is confused when choosing the product, at the time of purchase.
- To make a product change, we indicate the reasons and the deadlines that apply:
3.1. If Fuxion products have factory defects, you will have up to thirty (30) calendar days after receiving the product to file a claim.
In this case, you must contact the Customer Service area via WhatsApp providing the following information:
- Personal Data: Full names and surnames, ID and telephone number.
- Reason: Product change.
- Order Data: Indicate the order number.
- Product Data: Detail product name, product batch information, expiration date, production date.
- Evidence: Send/attach photos of the product in claim.
3.2. If there is an error in delivery, you will have up to two (2) calendar days after receiving the product to file a claim.
In this case, you must contact the Customer Service area via WhatsApp providing the following information:
- Personal Data: Full names and surnames, ID and telephone number.
- Reason: Product change.
- Order Data: Attach order attention sheet.
The case will be evaluated, the collection of the product and subsequent delivery will be managed, according to the procedure established in these return and exchange policies, after receiving the information that completes the claim.
- If you wish to request money refunds, we will indicate the reasons and the deadlines that apply:
4.1. If Fuxion products have factory defects, you will have up to thirty (30) calendar days after receiving the product to file a claim.
In this case, you must contact the Customer Service area via WhatsApp providing the following information:
- Personal Data: Full names and surnames, ID and telephone number.
- Reason: Money refund.
- Order Data: Indicate the order number.
- Product Data: Detail product name, product batch information, expiration date, production date.
- Evidence: Send/attach photos of the product in claim.
The case will be evaluated and proceed to manage the collection of the product and the refund of money according to procedure, after receiving the complete documentation.
FuXion Refund and Return Policy
